Shipping policy

All services are provided by https://www.daughtertime.com. By placing an order on our website, you confirm that you fully accept all terms listed in this shipping policy. This policy applies to all lighting products, including outdoor wall lights, bathroom vanity lights, crystal mirror lamps, indoor wall sconces and all lamp accessories.

Table of Contents

  1. Shipping Coverage Area
  2. Order Processing Period
  3. Shipping Time Breakdown
  4. Shipping Cost Rules
  5. Order Tracking Methods
  6. Shipping Address Requirements
  7. Undeliverable, Refused & Returned Packages
  8. Shipping Damage Guidelines
  9. PO Box / Military Address Shipping
  10. Wholesale & Bulk Shipping Terms
  11. Shipping Policy Modification & Support Contact

1. Shipping Coverage Area

Our regular shipping service covers the entire continental United States (all 48 contiguous states).

We also support delivery to Alaska, Hawaii, Puerto Rico and U.S. territories with extra surcharges and longer transit time.

Currently, we do not support international shipping outside the United States.

2. Order Processing Period

All orders require manual sorting, quality inspection and packaging before dispatch.
  • Standard Order Processing: 1–3 business days (Monday to Friday, excluding weekends and US public holidays).
  • Pre-order / out-of-stock items: The specific restock time will be marked on product pages. Processing will start after inventory replenishment.
  • Orders submitted on holidays, weekends will begin processing on the next business day.

    We do not provide expedited processing services to skip inspection steps for fragile lighting goods.

3. Shipping Time Breakdown

Total receiving time = processing time + logistics transit time.

Standard Shipping (Default option at checkout)

Transit time: 5–10 business days after dispatch. Suitable for daily household lighting orders.

Expedited Shipping (Paid upgrade option)

Transit time: 2–4 business days after dispatch. Recommended for urgent renovation and decoration needs.
Note: Peak shopping seasons (Black Friday, Christmas, holiday promotions) may cause 2–5 days of transit delay due to nationwide courier backlog. Delays caused by extreme weather, natural disasters, traffic control or carrier emergencies are beyond our control.

4. Shipping Cost Rules

Shipping fees are automatically calculated on the checkout page according to total weight, destination state and selected shipping method.
  1. Free Standard Shipping Threshold: Orders meeting the minimum cart amount marked on our homepage qualify for complimentary standard ground shipping within the continental US. Expedited shipping still requires payment.
  2. Alaska, Hawaii, Puerto Rico: Fixed extra regional shipping surcharge applies for all orders, no free shipping available.
  3. Additional accessories, bulbs and glass lampshades add weight and may raise total shipping cost.
  4. Shipping charges are non-refundable even if you return items later, except for orders shipped incorrectly due to our warehouse fault.

5. Order Tracking Methods

  1. Once your package ships, an automatic shipping confirmation email with tracking number and carrier link will be sent to your order email address.
  2. You can check real-time logistics status anytime via the order lookup page: https://www.daughtertime.com/account/login
  3. If you cannot find the shipping email, please check your spam mailbox first, then contact support@daughtertime.com to resend tracking information.

    Tracking updates depend on carrier scanning frequency; we cannot accelerate courier data refresh.

6. Shipping Address Requirements

Please double-check your shipping street address, city, state, ZIP code, recipient name and phone number carefully before payment.
  • We only modify shipping addresses before the order is dispatched. Once shipped, address changes are impossible.
  • Incorrect address, missing apartment number, wrong ZIP code submitted by buyers will lead to delivery failure. All resulting redelivery fees, return fees will be borne by the customer.
  • We are not responsible for packages lost or stolen after successful delivery to your provided address. We suggest selecting delivery to a secure location if you are often away from home.

7. Undeliverable, Refused & Returned Packages

  1. If you refuse to accept the package upon delivery, the carrier will send the parcel back to our warehouse. All round-trip shipping costs will be deducted from your final refund amount.
  2. Parcels returned due to invalid address, long-term recipient absence, failed pickup: Customer covers all return freight. We will process a partial refund after deducting logistics expenses.
  3. Abandoned shipments that cannot be received or returned will not be eligible for refunds or reshipment.

8. Shipping Damage Guidelines

Light fixtures contain fragile glass, crystal and metal components. All goods are packed with reinforced foam and hard cartons.
  • Please open and inspect the package immediately after receiving it. Take clear photos of outer box damage and broken lamp parts within 48 hours of delivery.
  • Send evidence photos and your order number to support@daughtertime.com. We arrange free replacement accessories, reshipment or return solutions without charging extra shipping fees.
  • Damage claims submitted more than 48 hours after delivery will not be accepted, as we cannot confirm whether breakage happened during transportation or post-receipt use.

9. PO Box & Military Address Shipping

  • PO Boxes: Only standard ground shipping is available; expedited shipping cannot be sent to PO boxes.
  • APO/FPO military addresses: Supported via USPS. Longer transit times apply, and special weight limits may restrict oversized multi-light vanity lamps. We cannot guarantee fast delivery for military addresses.

10. Wholesale & Bulk Order Shipping

For orders with 10 or more lighting units for hotels, villas, contractors and resellers:
  1. Bulk items are usually divided into multiple packages for shipment, with multiple tracking numbers provided.
  2. Negotiated bulk shipping discounts are available. Send your order list to business@daughtertime.com for custom freight quotes.
  3. Commercial freight options can be arranged for large-volume orders upon request. Liftgate delivery and residential delivery fees may apply.

11. Policy Updates & Contact Support

We reserve the right to adjust shipping fees, courier partners and coverage rules without prior notice. The latest valid shipping policy is permanently published at https://www.daughtertime.com/pages/shipping-policy.
If you encounter logistics delays, tracking exceptions, address adjustment needs or damaged shipments, reach customer service at support@daughtertime.com. All wholesale shipping consultations please email business@daughtertime.com.