Refund policy

This Return and Refund Policy governs all purchases made through our official website https://www.daughtertime.com. This policy applies to all physical lighting merchandise sold on our site, including outdoor wall lights, bathroom vanity lights, crystal mirror lamps, indoor wall sconces, and all related lamp accessories. By placing an order on our website, you acknowledge reading, understanding, and agreeing to all terms outlined below.

Table of Contents

  1. Eligible Return Timeframe
  2. General Conditions for Approved Returns
  3. Returns Caused by Merchant Error & Shipping Damage
  4. Voluntary Customer Returns
  5. Non-Returnable & Non-Refundable Products
  6. Return Packaging Requirements
  7. Step-by-Step Return Application Process
  8. Refund Processing Timeline
  9. Product Exchanges & Free Replacement Parts
  10. Wholesale & Bulk Order Regulations
  11. Shipping Fee Rules for All Return Scenarios
  12. Policy Update Rules & Contact Methods

1. Eligible Return Timeframe

All return, refund, and exchange applications must be submitted via email within 30 calendar days after the courier marks your package as delivered. Delivery time is determined based on official logistics tracking records only.

Applications sent later than the 30-day period will be rejected without exception. Please check all lamps and accessories immediately after receiving the parcel to confirm damage, defects or order mistakes in a timely manner.

2. General Conditions for All Approved Returns

All returned goods need to meet the following uniform standards regardless of return reasons:
  • Products must be unused, unassembled, unmodified, free of scratches, stains, dents, water damage and installation traces.
  • Complete original packaging must be returned together, including outer carton, protective foam, instruction manuals, mounting hardware, bulbs, glass lampshades and all matched accessories.
  • Factory labels, tags and stickers cannot be torn off or removed.
  • Products damaged due to improper installation, user operation errors, voltage instability, long-term exposure or accidental collision are not eligible for regular returns.

3. Returns Caused by Our Mistake or Shipping Damage (We Cover Return Shipping Cost)

We bear all return transportation fees if your order falls into the following situations. You can choose full refund, new product replacement or free accessory re-delivery.
  1. Goods are cracked, broken, scratched, deformed due to logistics transportation extrusion and collision.
  2. Wrong lamp style, color, size, quantity or SKU is delivered by our warehouse.
  3. The lamp has confirmed factory defects such as poor wiring, abnormal LED lighting and unstable structure.
  4. Key accessories, installation kits, bulbs and glass parts marked on the product page are missing.
Please send clear photos or short videos of the problem to support@daughtertime.com. We will provide a prepaid return shipping label for free.

4. Voluntary Customer Returns (Buyer Bears Return Shipping Cost)

If you apply for a return for personal reasons including style dissatisfaction, home decoration mismatch, wrong size selection and change of mind, you can apply for return within 30 days on the premise of meeting all rules in Section 2.
  • Customers need to pay all return shipping fees and insurance fees independently.
  • The initial shipping cost paid at checkout will not be refunded.
  • We suggest you choose logistics with tracking numbers for returns. We cannot process refunds for items lost on the return route.
  • Refunds will be arranged only after our warehouse receives and passes the inspection of returned items.

5. Non-Returnable, Non-Refundable Items

The following products cannot be returned, exchanged or refunded under any circumstances:
  • Custom lamps with customized size, color, pattern and appearance according to personal requirements.
  • All final-sale, clearance and overstock discounted goods marked "Final Sale" on product pages.
  • Lamps that have been completely installed, painted, repaired or modified by buyers.
  • Damage caused by mismatched voltage, non-professional wiring, improper outdoor waterproof maintenance, fire, water soaking and man-made accidents.
  • Separately purchased bulbs, individual hardware fittings and small add-on accessories.
  • Orders exceeding the 30-day delivery return limit.

6. Return Packaging Standards

If the returned items are damaged again during return transportation due to improper packaging, we have the right to refuse the refund application.

Please reuse the original factory carton and protective filler for packaging. If the original package is lost, use a hard cardboard box with sufficient bubble wrap to fix fragile glass and lamp components.

7. Complete Return Operation Steps

  1. Send a return application email to support@daughtertime.com. Please note your complete order number, corresponding product SKU, return reason, and attach photos/videos for damaged or defective items.
  2. Our customer service will review your request within 24 business hours (Monday to Friday). We will approve the return or notify you to supplement materials.
  3. After approval, we will send detailed return guidance, warehouse receiving address and corresponding shipping label.
  4. Send the goods in accordance with the notification requirements and keep the return tracking number properly.
  5. Our warehouse will complete the inspection of returned goods within 2–5 working days after receiving the package.
  6. We will initiate refund or exchange arrangement once the inspection is qualified.

8. Refund Time Arrangement

All successful refunds will be returned to your original payment account, including credit card, PayPal, Shop Pay and other payment channels.
  1. Warehouse inspection: 2–5 working days after receiving returned packages.
  2. Internal system refund execution: 1–2 working days after inspection approval.
  3. Fund arrival delay: Banks and third-party payment platforms need an extra 3–7 working days to complete the transfer, which is beyond our control.

    Cash refunds are not supported.

9. Exchange Service & Free Replacement Parts

To save your shipping trouble, we support accessory replacement instead of full-item return:
  • For transportation damage or factory quality problems of glass lampshades, metal frames and bulbs, we send matching accessories free of charge, and you do not need to return the whole lamp.
  • If you need to exchange for other colors or styles due to personal preference, it belongs to voluntary return. You pay the return freight of old goods and the outbound freight of new lamps.

10. Wholesale & Bulk Order Terms

The above rules apply to bulk orders less than 10 pieces. For hotel engineering, villa decoration, retailer resale orders with more than 10 lamps:
  • The 30-day return period remains valid, and you need to confirm bulk return shipping rules by emailing business@daughtertime.com before returning goods.
  • Customized engineering lighting follows separate signed cooperation agreements, and this general return policy is not applicable.
  • Partial return of bulk orders is allowed; you do not need to return all items of one order.

11. Clear Shipping Fee Rules

  1. Merchant error / shipping damage: We cover return shipping; initial delivery cost cannot be refunded.
  2. Voluntary return by customers: Buyers afford return shipping; initial delivery cost cannot be refunded.
  3. If customers refuse to sign for the package on delivery, the complete return freight will be deducted from your refund amount.
  4. Parcels unable to be delivered due to incorrect address provided by buyers cannot enjoy free reshipment or full refund.

12. Policy Revision Rules & Contact Information

We reserve the right to update and revise this return policy without prior notice to customers. The latest official version is permanently displayed at https://www.daughtertime.com/pages/return-policy. All orders are subject to the policy effective on your order date.
For all consultation about return, refund and exchange, please email support@daughtertime.com.

Wholesale and commercial cooperation issues can contact business@daughtertime.com.