Contact information

Official Website: https://www.daughtertime.com
Thank you for your interest in our store. We are always ready to respond to your questions regarding lighting products, order tracking, logistics, after-sales returns, installation guidance, bulk cooperation and other matters. Please select the most suitable way to contact us according to your needs.

1. Official Email Addresses

Customer Service (For retail shoppers)

Email: support@daughtertime.com

Scope: order inquiries, logistics tracking, damaged goods, return & refund applications, product parameter consultation, installation questions, complaints and suggestions.

Business & Wholesale Cooperation

Email: business@daughtertime.com

Scope: bulk order discounts, hotel/villa lighting project customization, retailer resale cooperation, dropshipping partnership, large-quantity customized lamp development.

2. Service Working Hours

Service Time: Monday to Friday, 9:00 AM – 6:00 PM US Central Time

We are closed on weekends and major American public holidays.

Emails received during off-hours will be processed in sequence on the next business day. We guarantee to reply to all valid emails within 24 business hours.

3. Physical Mailing Address

You may send physical letters, returned parcels (only after obtaining our return approval) to our warehouse address below.

[Fill in your actual street address], [City], [State] [ZIP Code], United States

Note: Do not send return shipments without prior written confirmation from customer service. Unsolicited packages will be refused and cannot be tracked or refunded.

4. Tips for Faster Response

To help us solve your problem efficiently the first time you write an email, please attach the following information as needed:
  1. Order number (mandatory for all order, shipping and after-sales issues)
  2. Corresponding product name or SKU code
  3. Clear photos or videos if reporting damage, defects or wrong items
  4. Detailed description of your needs

5. Common Related Policy Pages

You can check relevant rules by clicking these links to solve most routine problems independently:
  • Shipping Rules
  • Return & Refund Rules
  • Terms of Service
  • Legal Disclaimer

6. Frequently Asked Reminders

  1. We do not provide online real-time phone customer service. Email is our unified official communication channel with complete records for order disputes and after-sales tracing.
  2. Please check your spam mailbox if you fail to receive our reply email. Contact us to resend messages if needed.
  3. For return arrangements, always wait for official return address and instructions from support@daughtertime.com before mailing items.
  4. Bulk clients are recommended to contact the business mailbox in advance to confirm price, delivery cycle and customized terms.

7. Official Site Information

Website: https://www.daughtertime.com
All formal communication only relies on the above emails and website. We are not responsible for messages sent to other unofficial mailboxes.